Frequently Asked Questions

Professional carpet cleaning uses extraction equipment that injects cleaning solution deep into carpet fibers and pulls out embedded dirt, allergens, and odors that vacuuming can't reach. At Stellar's Choice LLC, we use eco-friendly solutions designed for Charleston's humid, sandy conditions to restore carpets safely and effectively.

Masking covers odors temporarily with fragrances, while neutralizing treats the source by breaking down urine and bacteria at a molecular level. Our pet treatment cleaning uses specialized treatments that eliminate odors permanently, making your home fresher and more comfortable for both pets and people.

Yes, warm and humid environments like Mount Pleasant allow bacteria and moisture from pet accidents to penetrate deeper into carpet fibers, causing odors to persist longer. Professional pet treatment cleaning targets these issues at the source, delivering results that last even in coastal climates.

Upholstery traps dirt, oils, allergens, and odors that circulate into the air you breathe. Professional cleaning removes these contaminants from fabric fibers, helping to reduce allergens and improve air quality. This is especially important in Charleston's humid climate where moisture can intensify buildup.

Carpet protection applies a transparent barrier to fibers that resists stains, spills, and everyday wear. It helps liquids bead up instead of soaking in, making cleanup easier and extending the life of freshly cleaned carpets. At Stellar's Choice LLC, we recommend it for homes with pets or high foot traffic.

High-traffic areas should be professionally cleaned every 6 to 12 months to prevent dirt buildup, fiber damage, and allergen accumulation. Homes with pets, children, or sandy conditions may benefit from more frequent cleaning to maintain appearance and indoor air quality.

No, vacuuming only removes surface dirt and debris. Professional carpet cleaning extracts deep-set contaminants, oils, and allergens embedded within fibers that vacuums can't reach. Both are necessary — vacuuming maintains daily cleanliness, while professional cleaning restores and protects carpet health.

Area rugs have unique fibers, dyes, and backing materials that can be damaged by standard carpet cleaning methods. Specialized rug cleaning tailors the approach based on rug type and condition to safely remove dirt and odors while preserving color, texture, and structural integrity.

Charleston's humidity, sand tracked indoors, and coastal moisture accelerate dirt buildup and fiber breakdown in carpets. Regular professional cleaning removes abrasive particles and moisture that cause premature wear, helping carpets last longer and maintain their appearance in Lowcountry conditions.

Pet hair embeds into fabric fibers and traps dirt, oils, and allergens that degrade upholstery and create odors. Professional upholstery cleaning removes embedded hair and contaminants while protecting delicate materials. This service is especially beneficial for homes with shedding pets in warm, humid climates.

Yes, modern eco-friendly cleaning solutions are formulated to deliver professional-grade results without harsh chemicals. At Stellar's Choice LLC, we use non-toxic products that are safe for kids and pets while effectively removing dirt, stains, and odors from carpets and upholstery.

Many people use household cleaners that don't neutralize urine or bacteria, allowing odors to return or even set deeper into fibers. Professional pet treatment cleaning uses enzyme-based solutions that break down the source of the odor, preventing it from resurfacing over time.